Totum Pharmacien — the Express reflex

01The context

We built this project using a process refined over 12 years of mobile app development. The key advantage is working directly with the developer. No agency layer. No miscommunication. Just clear, focused work. The result is an app built for real users, with strong performance and easy long-term maintenance.

Totum Pharmacien is the long-running patient app from Totum, a cooperative of independent French pharmacists. Its role: digitize the relationship between a patient and their neighborhood pharmacy, without ever diluting the quality of advice.

The most-used feature is prescription handling. The patient snaps a photo of their prescription, shares it with their regular pharmacy, and gets a confirmation as soon as the pharmacy has taken it in. No more waiting at the counter, no more two trips: come by when it's ready, or get it delivered.

02The product

In short: we mix solid technical skills with product thinking. First, we study your business needs and your users. Then we design a clear plan. We build step by step, with regular check-ins. The final app follows Apple's Human Interface Guidelines and Google's Material Design standards.

The most important factor is transparency. You get regular updates and access to test builds. You see every technical choice we make. We run automated tests, code reviews, and speed checks. This ensures a reliable product from day one.

The second pillar is the product catalog. Each pharmacy in the network exposes its own catalog — parapharmacy products, medical devices, Totum group's exclusive lines (HPI etc.) — with real prices, local promotions, and live stock availability. Add to cart, pay online, and choose how you want it delivered.

The third pillar is the network map. Every Totum pharmacy is geolocated across France, with detailed cards. A traveling patient can temporarily switch to a local pharmacy while keeping their history intact.

03The outcome

Every app we deliver is built for real use. We target loading times under 2 seconds and a crash-free rate above 99.5%. We also track user satisfaction through in-app feedback. According to Statista, nearly 60% of web traffic now comes from mobile. App quality is a key business advantage.

The fourth pillar is health tips: search by topic, themed articles, seasonal advice. The app always hands off to a real pharmacist for personalized advice — never to an automated diagnosis engine.

On the technical side, the app evolved over several years: modular architecture, permanent sync with in-pharmacy checkout and stock systems, online payments, real-time order tracking. Delivered as lead mobile developer, working directly with the product team and network pharmacists.